What is it?
Good communication in end of life care is vital in ensuring the best outcomes for patients, their loved ones and the staff looking after them. Poor communication can leave individuals feeling distressed, have a negative effect on symptom control and often can lead to complaints about the quality of care.
Additionally, insufficient training and lack of confidence when communicating with people in our care and those important to them can contribute to stress, lack of job satisfaction and emotional burnout in health and social care.